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ÇEVRE VE DUYARLILIK

ENVIRONMENT AND SENSITIVITY

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ECOLOGY AND ENVIRONMENT  SUSTAINABLE DEVELOPMENT

The goal is always to pay special attention to the quality and longevity of our fireplaces. That's why the materials we use are fully recyclable and the high standards we set for the design and manufacture of our models allow us to guarantee them for at least five years.

In addition, Focus fireplaces, which we represent, is committed to promoting good environmental practices in the selection of suppliers. For example, the catalog is printed by a company that has acquired the French environmental label 'Imprim'Vert' and ensures that the printer manages the chemical products used in the printing process in an environmentally friendly manner.

FUEL AND ENVIRONMENT

Wood energy is far from being a fossil and is clearly one of the ways to a sustainable future. For decades it has been considered one of the best tools for stockpiling and conserving solar energy. Generating heat by burning wood, along with solar warming, is at least polluting the planet.

Wood fuel is a renewable energy source because it can be renewable relatively quickly, especially unlike fossil fuels that take several million years to develop. As tree resources go, the forest surface area in Turkey has almost doubled since the 1850s to about 20 million hectares, which is 30% of Turkey's land area. So we are far from alarming predictions that our national forests are disappearing. Biomass will be among the main energy sources of the future.

"While the forest assets are decreasing all over the world, the forest assets are increasing in Turkey. The forest areas have increased by 1.5 million hectares in the last 10 years, they are decreasing in the world. Turkey's wood wealth has also increased by 30 percent.
In other words, it reached 1 million 400 million cubic meters.

Our brands are long-time members of the Renewable Energy Association (SER: Syndicat des Energies Renouvelables) and are an active member of the French Flamme Verte environmental performance label: beyond certifying fire performance not only in terms of efficiency and heat output, this label promotes environmental performance and protection of air quality. This label is sponsored by the French Agency for Environmental and Energy Management to meet the energy transition requirements for a sustainable future (ADEME: Agence de l'Environnement et de la Maîtrise de l'Energiee)

SOCIAL RESPONSIBILITY
 

Innovation, design, sustainability and social responsibility are the values that have guided Decofire since its establishment and will continue its development in the coming years. Pioneering from the start, these options have allowed these products to achieve artistic, entrepreneurial and environmental success, created by Decofire with a motivated and dynamic team and delivered to the Turkish consumer.

It is evidence of vitality in the Goal, beyond temporal trends, concerns about short-term profitability, and commercial opportunism for sustainable development; This situation, other business models is not only possible, but also indispensable to the future and the well-being of human beings and the environment.

RESPONSIBLE TECHNOLOGIES

 

All of our open and closed wood fireplace models have been extensively tested in accredited testing laboratories in Europe. These tests allow us to provide real performance indicators (nominal heat output, efficiency, CO level etc.) for each model. Fireplaces with a thermal efficiency equal to or greater than 70% allow for high efficiency use. These details are specified in the offer, product data sheet and documents. This information is updated with changes in laws and regulations or as our models adapt to new standards. Our open and closed gas fireplaces (all CE certified and GAZMER approved in Turkey) show the nominal heat inputs. Indoor gas combustion data are particularly effective for heating and can be used for wood loading, ash removal, spark protection, etc. Eliminates comfort constraints. Equipped with a remote control, the electronic brain is easily adjustable and easy to use. In the event of a power outage, it continues to operate and produce heat independently of an electric power source, unlike other heating systems such as gas chambers or pellet stoves.

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VIRTUAL LAYOUT AND PREDICTION ON SMART DEVICES

SANAL YERLEŞİM
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your smartphone or

Using your tablet devices,

focus your models

in your real place

Test it with demo reality.

For my Digital Insight

Apple Store and Google Play

can be downloaded online

with the application of our Focus models

You can create a virtual floor plan.

With this innovative new app you can experience a fireplace projection directly in your fireplace area. Using augmented reality technology, the Focus Creation app allows you to visualize any of the Focus fireplace models in real time, without leaving your space. You can use the app to view a fireplace in any location and at any angle in any setting. To use the app you need a destination page which you can download or find on the last page of our catalog. Place the target sheet on the floor where you intend to install your fireplace. Next, select the model of your choice and it will appear in 3D, embedded in the selected setting. You can adjust the position and height of the chimney for optimal visualization.

All you need to do to see how a Focus fireplace is positioned in your own home! The advanced technology of the Focus Création app has never been easier and more enjoyable to choose the right fireplace.

SALES AND SERVICE

SATIŞ VE SERVİS

ABOUT THE DISCOVERY PLAN

Our sales engineers and dealers will be happy to recommend the model that best meets your needs, depending on where the gas fireplace or wood fireplace will be installed.
Whatever your plans or budget, you need to take into account aesthetic considerations, technical constraints and regulations.
One of our experts will help you make sure all your requirements are met. A personalized discovery plan with installation information for one or more of our models is available upon request, free of charge, with our sales engineer in contact with you. It is enough to inform us about where the wood fireplace, natural gas fireplace or chimney fireplace will be located (drawings, measurements, etc.).
We will draw up a plan that also takes into account the specific conditions of the location, e.g. cost estimates, section drawings and descriptions. ceiling height and slope,
existing chimneys, thermal efficiency etc. The plans will be shared with you and all technical services will be performed completely free of charge without any obligation to you. Ask our sales engineer for a personalized installation and reconnaissance plan.

OFFER PROCESS

Decofire, which provides fireplace and radiator sales and service for the whole of Turkey, provides the necessary information by our sales engineer for the product you are working on or considering to implement.
If technical drawings of the product are required, after autocad and 3d modeling and model appreciation, on-site discovery service is made and a proposal is made in line with the assembly conformity report.
After the proposal approval, the contract is signed and an appointment is made for the assembly with the product deadline and supervisor. After the necessary tests are done, the product delivery form is signed and the contractor delivers the work. At the end of the first year, the sales engineer makes an appointment for the control without any service charge, and the service process begins.

Customer Contact Center
444 3473/ FIRE

DIGITAL PREDICTION

In addition to a personalized reconnaissance and installation plan, a free digital mock-up of a Focus model can be previewed in your chosen location, based on photos of the room in which you plan to install a fireplace, by choosing a model from our Focus brand range. This digital feast; It's an excellent way to visualize what the model will look like and allow you to compare it to other models.

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DOCUMENTS

About Model Application And Usage

During delivery, detailed information and documents about each of our models are given. This document has been translated into various languages of the European Union. The installation notice includes technical specifications such as fuel type and fireplace type, rated heat output, efficiency, relevant standards, CO level, smoke temperature, fireplace measurements, recommended settings, safety distances and special installation instructions. In addition, each document can be downloaded from our website as an installation and user manual.

 

USER MANUALS

 

This manual contains explanatory notes on how our fireplaces work and how our models can be connected and adapted in various ways. The Installation Guide is included in a personalized installation plan. A copy can also be sent to those who request more detailed technical information. This guide is indispensable when installing any of our models; A copy is included with each fireplace delivered.

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INSTALLATION GUIDES

 

This manual contains explanatory notes on how our fireplaces work and how our models can be connected and adapted in various ways. The Installation Guide is included in a personalized installation plan. A copy can also be sent to those who request more detailed technical information. This guide is indispensable when installing any of our models; A copy is included with each fireplace delivered.

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S.S.S.

FAQ

HOW IS THE FIREPLACE INSTALLED?

It is highly recommended that you use a qualified installer who is familiar with applicable standards and regulations, as each fireplace installation has specific requirements. The work done by our certified professionals is usually guaranteed for up to 2 years. After the discovery, depending on the selected fuel type, the project is made and the application is made with the appropriate assembly process.

DOES THE HEATING FUNCTION OF FIREPLACES EFFECTIVE?

Yup. This may vary depending on the type of fuel. While the primary purpose of Decofire wood and gas fireplaces is aesthetic, the nature and high quality of the materials used ensure that performance has something to do with style. Steel is an excellent conductor of heat. Depending on the model, a contiguous volume of up to 350 m3 can be kept warm with the right application, a high-efficiency fireplace. The quality of the burning wood and the location of the fireplace in the house are important factors for optimum heating efficiency. The same is true for natural gas fireplaces.

IS FIRE DANGEROUS IN USE?

A stove or metal fireplace can reach high temperatures during combustion and should not be touched with bare hands. However, the high heat produced by the chamber is actually a warning for both adults and children not to touch the fireplace. It is not recommended to leave very young children alone in a room with any fireplace. When using your Wood Fireplace, excessive loading of wood, closing the hot air vents and not checking the soot retention status of the chimney can cause problems. In order to use your fireplace safely, it is recommended to have it checked by calling the service every year and not to use the fireplace in southwestern areas.
In natural gas fireplaces, however, closing the hot air vents may pose a problem and your gas installer should have regular inspections as in other gas fired combi boilers etc. Since Decofire was founded in 2004, we have not had this type of use issue with any of our fireplaces.

WHY DO FIREPLACE GLASSES BE DIRTY?

In some fireplace models, ceramic glasses are resistant to very high temperatures. As with any glass, it needs to be cleaned regularly. This depends on several factors.

• Adequate ventilation of the window can limit darkening; If the fireplace, combustion air control or damper is used in a closed position, darkening of the glass can accelerate. A good balance is needed between fuel economy and good ventilation. Decofire metal chambers are very adept at this. When using the fireplace in different atmospheric conditions, adjust the flap and air intake settings accordingly to achieve the right balance.

• The quality and moisture content of the wood burned are also important factors. We strongly oppose the use of conifer wood (pine, fir, larch, etc.). The gases and smoke in the burning resin of these woods accumulate rapidly on the windows and inside of the chimney, and the inner part of the chimney shrinks, further reducing the width of the chimney and can be dangerous for soot.

• Wood with a moisture content of more than 20% emits more and denser smoke and causes the glass to darken faster.

• If the chimney is not cleaned regularly, this can also cause tar residue to form on the glass.

FAQS ABOUT FLUELESS FIREPLACES

Can the fireplace be extinguished before the fuel burns completely?

Yup. The fireplace can be extinguished at any time before the fuel runs out. However, we recommend that you continue to burn until the fuel runs out. The extinguishing mechanism is for those moments when you need to leave the house and not leave it on fire.

 

How do I light the fireplace?

The instruction booklet supplied with the product you purchased provides all the instructions you need to use the Ecosmart flueless fireplace safely and efficiently. Lighting the EcoSmart™ Fireplace is simple – just follow the instructions and you'll have beautiful flames in your home in seconds.

 

Are Ecosmart Fireplaces easy to install?

EcoSmart™ Fireplaces are designed to be easy to install and operate. With no flue or pipe connections required, EcoSmart™ Fireplaces are very flexible and can be used at any stage of your interior decoration. Contact your distributor for detailed specifications.

 

What is the installation time?

In fact, there is no real assembly. Our range of Designer Fireplaces and Fireplace Grills can simply be positioned where desired and immediately operated. Our Fireplace Enclosures range is also designed to fit anywhere and be enclosed.

 

Can Ecosmart Fireplaces be installed anywhere?

Almost anywhere! Ecosmart flueless fireplaces are suitable for all but very small rooms. Details regarding assembly vary according to the model used, and all details are specified in the product user manual.

Before applying Ecosmart, ask your local distributor whether permission is required from authorized institutions. This is subject to authorization in several countries.

 

Are you sending a team for assembly?

All of our products are designed to be easily assembled and applied. Some Design Series models come disassembled and can be easily put together with the installation guide. The end user can do this himself or have a professional do it.

 

Do you already have products suitable for my existing fireplace?

Our burner kit and fireplace grate series can be used by placing them in open type (without glass cover) fireplaces that are already built and not used for various reasons. Pay attention to the minimum distances in such applications.

Our fireplace interior grill series consists of products that contain the Ecosmart burner kit, which can be easily placed inside the existing fireplace or used in new fireplace designs.

 

How to clean Ecosmart burner kits?

All stainless steels can be easily cleaned by spraying a commercially available stainless steel cleaner spray on a soft damp cloth and wiping. When the fireplace is lit and all the fuel is gone and the burner kit has cooled, you can hold it under hot water for a while to remove the bioethanol residues. It is normal for stainless steel to fade over time with burning.

Does the fireplace heat the room it is in?

Ecosmart fireplaces are very efficient because they are flueless. There is no heat escape from the chimney, all the heat released as a result of combustion stays in the room. Please read the burner kit section for heating capacities and volumes.

HOW TO SELECT THE BEST WOOD FOR USE?

Different types of wood have different calorific values and not all burn in the same way.

• Oak, birch, beech, ash, etc. It is preferable to use hardwoods such as They burn with homogeneous flames and remain embers for a long time.

• Take care to avoid harmful gases and take care of your fireplace, glass panels (if any), chimney, environment and your health and NEVER burn the following materials:

- resinous trees such as pine, fir, spruce and other conifers. These produce a lot of heat, but burn quickly,
they splash sparks and the resin they contain creates soot in the fireplace and chimney.

- treated wood (beam, plank, etc.)

- treated or painted wood

- Particleboard cuts (plywood, etc.)

- crates and pallets

- books and newspapers (except for lighting purposes)

- cartons with plastic or any plastic-derived product

Coal. Don't clutter your fireplace with a litter box. Wastes, in addition to releasing toxic gases into the atmosphere,
it can quickly turn into a fireplace that produces unpleasant odors into the atmosphere.

HOW SHOULD WOOD MOISTURE BE FOR IDEAL BURNING?

For the optimum performance of a Wood Fireplace, it is important to burn dry wood. The maximum moisture content for a log ready for burning is 20%.
Depending on storage, the log can be burned 18-24 months after cutting. Storage conditions of wood are very important. Wood, dry and well ventilated
must be stacked in one place. Ideally, it should be stored under a lid with the sides open for adequate ventilation.
Do not place the logs directly on the ground, but on pallets or wooden planks to allow the air to circulate around them.
if wood is not stored properly, it can become damp and thus burn less efficiently and emit polluting gases as it burns.

WHAT IS NEEDED TO USE OLD TYPE FIREPLACES?

Ecosmart Chimney Grills

Our eco-friendly fireplace interior grilles are the best way to bring unused fireplaces back to life or design an effortless and comfortable fireplace.

It's now easy to convert an existing wood fireplace into a clean-burning flueless fireplace in a matter of minutes. Choose one of our interior grilles in the size and style that suits you and place it on the floor of your fireplace. Then, fill the chimney-less fireplace fuel bioethanol using our accessories and enjoy your fireplace by lying on your sofa…

Heat your home, not our planet...

With the combustion of bioethanol fuel used in flueless fireplaces, no smoke or toxic gases harmful to health are released. Therefore, the freedom to use EcoSmart flueless fireplace grates with a functional flue is entirely up to you.

Most of the heat generated in wood fireplaces escapes from the chimney together with the waste gases. If you have an existing chimney, we recommend turning it off to increase efficiency. You can achieve the same effect by keeping the flap in the closed position if there is a flap in the chimney, and if there is no flap, by closing the chimney with a metal plate.

 

Safer than wood

Bio-ethanol fireplace grates provide a very clean combustion. It does not create smoke, soot, ash. With these features, it is safer than wood-burning fireplaces.

 

It is easy to keep clean

Bioethanol flueless fireplaces do not leave carbon waste. Therefore, they are extremely easy to keep clean. From time to time, simply wiping your fireplace with a damp cloth is sufficient.

ARE FIREPLACE SECTIONS SAFE?

All wood or natural gas fireplace models designed to be placed on walls have a fireproof chamber made of cor-ten steel and
Insulated with quality materials. We recommend that these integrated fireplaces are designed by professional engineers and installed by trained teams.
If the fireplace is a traditional type model, the heat chamber structure should also be fireproof and internally insulated (preferably mineral wool). The air discharge pipes of these models must be ventilated as it is mandatory.
For obvious aesthetic reasons, they should be placed where possible where they are not visible.
We will be happy to advise you according to your project.

ARE THE PRODUCTS GUARANTEED?

Our wood fireplace models are produced in Belgium, Italy and France, have international certifications (CE-FLAMMEVERTE VB) and are guaranteed for 2 years against fabrication defects.

Parts subject to abrasion such as glass breakage, gaskets, base plates, vermiculite plates are excluded from this scope.

Our natural gas fireplace models are GAZMER approved in Turkey, imported from Belgium and have international certifications.

The electronic circuit inside the fireplace is guaranteed for 1 year; parts subject to abrasion such as glass breakage, gaskets, base plates, vermiculite plates are excluded from this scope.

TEKNOLOJİK VERİMLİLİK

TECHNOLOGY AND EFFICIENCY

WOOD FUEL FIREPLACES

All of our open and closed wood fireplace models have undergone extensive testing in accredited testing laboratories in Europe. These tests allow us to provide real performance indicators (nominal heat output, efficiency, consumption rates, CO level, etc.) for each model. Wood fireplaces and natural gas fireplaces with thermal efficiency equal to or greater than 70% provide high efficiency usage. These details are specified in the offer, product data sheet and documents. This information is updated with changes in laws and regulations or as our models adapt to new standards.

 

NATURAL GAS FIREPLACES

Our open and closed gas fireplaces (all CE certified and GAZMER approved in Turkey) show the rated heat inputs. Indoor gas combustion data are particularly effective for heating and can be used for wood loading, ash removal, spark protection, etc. Eliminates comfort restrictions. The electronic automation system equipped with a remote control is easily adjustable and easy to use. In the event of a power outage, it continues to operate and produce heat independently of an electric power source, unlike other heating systems such as gas chambers or pellet stoves.

TESLİMAT VE İADE

DELIVERY AND RETURN

We prioritize the safety of our customers who shop on the website, and  e-commerce  From the moment you place your order on our website, it controls the payment/invoice information. Therefore, in order for your order to reach the procurement and delivery stage, it is necessary to confirm the accuracy of the payment/invoice information of your order and send you an e-mail confirming it.
 
  Stock Issues
  Due to the stock update of the product, the sale of the product may be suspended temporarily or permanently.
 
Address info
In order for your order to reach you as quickly as possible, please write your address information as clear as possible. You can even write the description information of your address, if any. (Example: When you enter from the post office, the third street etc.)
 
Pay at the door
www.decofire.com  from  You can pay cash on delivery for your orders. Cargo personnel can deliver the package from you with payment at the door. Applies to physical products. 
 
Incorrect / Missing Orders
Open the package you received with the cargo officer and check your order. If you notice any errors or omissions, please contact us immediately.
 
  How many days is the return period?
In general, you can return the products you have purchased without destroying, opening the package, using the activation number, and stating the reason within seven 7 days from the delivery date, without impairing the resaleability of the product.
 
What are the return conditions?
Below you can find the items that must be complete in the products you send for return. If any of these are missing, product returns are not accepted.
- Invoice of the product,
- Return form,
- The products to be returned within 7 days must be delivered complete and undamaged, together with the box, packaging and activation code.

In the event that the products received by us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected to the account within 45 days at the latest, and payments made by wire transfer within 1 week at the latest.
 
How do I return it?
Before sending the product to us, you must notify us of your return request by filling out the Product return form. After the delivery confirmation regarding the return is sent to you by our technical department, please fill in the return form that comes with the package and send the product to us. You will be notified by phone or e-mail confirmation information. In case the products delivered to our company are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us.
Below, you can see the return conditions of product types with different features according to the general return conditions.
In order to return the product within 7 days, the following conditions must be observed in addition to the General Return Conditions:
- The protection barcode of the product must not be removed and the activation number must not be active.
- In Online Shopping, the product must be in its original box, packaging is complete and undamaged.
 
Important Security Elements:
Contrary to popular belief, users' credit card information is often stolen in physical environments, not in online shopping. Therefore, be careful when using your credit card in daily life, do not give your credit card number, expiration date and CVC (Security number) number to others. E-commerce sites that take precautions against fraudsters who try to shop with stolen credit card information in physical environments such as restaurants and stores contact the real owner of the credit card as soon as they catch these fraudsters, cooperate in such cases. Check the statement information carefully at the end of the month and contact the companies for purchases that do not mean anything to you.
 
Choose companies you know when shopping online. In this way, you can get detailed information about all the issues that come to your mind. Make sure the company's full address and phone are included on the website. If you are going to shop from a company you do not know, write down all the phone / address information of the store where you bought the product before making your purchase. Confirm by phone before shopping if you do not trust.

KULLANIM ŞARTLARI

TERMS OF USE

The Privacy Policy, the current rules of which are stated below, has been adopted for the confidentiality, protection and other related issues of the information provided by our Members and Customers to our website www.decofire.com ("our website"). Hereinafter, www.decofire.com will be referred to as our website.

1- Necessary precautions for the security of the information and transactions entered on our website have been taken in the system and internet infrastructure by CEC YAPI.İTH.İHR.PAZ.TİC.LTD ŞTİ and/or related card institutions, depending on the nature of the information and transaction. All credit card transactions and approvals are carried out online between you by the relevant banks and similar card institutions independently of us (information such as credit card number and password are not seen or recorded by CEC YAPI İTH.İHR.PAZ.TİC.LTD.ŞTİ in any way).
2- The information that our customers enter on our website for membership, product/service purchase and information update purposes, especially confidential information about credit and debit cards, cannot be viewed by other internet users.
3- Information belonging to our Members and Customers may be disclosed to relevant organizations within the framework of our responsibilities stipulated by legal regulations. In addition, the contact information (phone, address, e-mail, etc.) and other personal information they provide during their membership and / or shopping, and other personal information to make and update your membership transactions on our website, to provide various products / services to CEC YAPI İTH.İHR.PAZ.TİC. LTD. STI. may be registered indefinitely for the purpose of being given/sold by CEC YAPI.İTH İHR.PAZ. TRADE. LTD. STI. It can be stored, processed, shared and used whenever and wherever deemed necessary.
4- To unsubscribe from www.decofire.com, you can use the "unsubscribe" link in all the e-mails we send you.
5- In cases where our website links to other internet-websites, the privacy-security policy and terms of use of those sites are valid for all use and transactions; CEC YAPI İTH is responsible for disputes, material and moral damages and losses that may occur due to the use of information from other websites accessed from our site for advertising, banners, content or for any other purpose, as well as the ethical principles, privacy-security principles, service quality and other practices of the sites. İHR.PAZ.TİC. LTD. STI. is not responsible.
6- CEC YAPI.İTH.İHR.PAZ regarding all kinds of information and content on our website and their arrangement and partial/whole use. TRADE. LTD. STI. CEC YAPI İTH.İHR.PAZ.TİC.LTD.ŞTİ. owns all intellectual-industrial rights and property rights (except those belonging to third parties according to the agreement with the Company).
7- In the case of a product that is produced in accordance with the special requests and demands of our customers or that has been personalized by making changes or additions, or that cannot be returned due to its nature, that is likely to deteriorate rapidly or expire, and in general, even if the product is used or not used. even when worn out, our customers cannot use their right of withdrawal; In cases where the packaging label on the product is removed, torn or damaged in such bag returns, the product will not be returned.
8- Call our Customer Service at 444 34 73 on matters you would like to receive additional information about,  info@decofire.com  CEC YAPI İTH.İHR.PAZ.TİC.LTD.ŞTİ. What can you consult?
• Address: Huzur mah.Arlan cad.No:25 4.LEVENT-İST
CEC YAPI.İTH.İHR.PAZ.TİC. LTD. STI. 
SECURE PAYMENT
Your purchases on our website with your credit card are made through a highly secure system.
Security on the Internet can be basically examined under two headings:
The first is the security of the hardware, software and network infrastructure we use to provide this service.
The second is the security of the data traffic that occurs when our customers benefit from this service.
For the integrity and confidentiality of information, which is based on ensuring security in your shopping, SSL protocol is used, which ensures the protection of confidentiality and integrity by encrypting the traffic between two parties on the internet. SSL Protocol is a protocol supported by all common web servers and browsers.
SSL ensures that the sent information can be deciphered absolutely and only at the correct address. Information is automatically encrypted before it is sent and can only be decrypted by the right recipient. The confidentiality and integrity of the transaction and information is protected by verification on both sides.
The strength of the encryption method used in the data stream depends on the key length used. Key length is very important for the protection of information. The SSL protocol uses 40-bit and 256-bit encryption. There are thousands of different keys in 256-bit encryption, and it takes a lot of time and money to decrypt it.
Cec construction ith.ihr.paz.tic ltd. sti. Despite taking the necessary security measures, Cec Yapı ith.ihr.paz.tic.ltd.şti will not be liable if confidential information is damaged or in the hands of third parties as a result of attacks on www.decofire.com and the system.

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